Terms of Service

1. Who provides the Service

Phorlan Technologies, S. de R.L. de C.V., domiciled at Ciudad de México, México. Contact: info@phorlan.com.

2. Who the Service is for

Phorlan is a tool for businesses: auto repair and automotive service shops. Whoever creates the account represents that they are authorized to contract on behalf of the shop. The Service is not intended for consumers or minors.

3. What the Service is

Phorlan is online software to run a shop: vehicle check-in, work orders, estimates, customers and vehicles, scheduling, catalog, purchases, receivables, dashboard, an end-customer portal, notifications and connections to third-party tools. We improve the Service continuously; we may add, change or remove features, giving reasonable notice when a change materially reduces what the Customer already uses.

4. Account and users

The account belongs to the shop. The Customer may invite users (admins, advisors, front desk, mechanics) and is responsible for what they do in the Service and for keeping credentials safe. If you suspect unauthorized access, let us know immediately.

5. Free trial

Every new account gets a 14-day trial with full access and no card required. When the trial ends, the Customer picks a plan and pays to keep using the Service. Otherwise the account is locked; data is kept as described in section 14 and the Customer can reactivate by paying.

6. Plans, prices and payment

• The subscription is monthly and per shop, not per user. Each plan has limits (users, storage, AI feature uses) published on the pricing page.
• Prices are shown in the currency of the shop’s country and may vary by country. The price in force when you subscribe is kept for the paid period.
• Payment is by card through Stripe, our payment processor. Phorlan does not store card numbers.
• The subscription renews automatically every month until the Customer cancels it.
• If we change the price of a plan, we will give at least 30 days’ notice by email and inside the Service. The change applies from the next renewal.
• Prices exclude taxes unless stated otherwise. Where applicable, taxes are added to the charge.
• If a charge fails, we will retry and notify you. If payment is not received, access may be suspended until it is settled.

7. Cancellation and refunds

• The Customer may cancel at any time from Settings → Subscription, without calling or writing to anyone. There is no minimum term.
• After cancelling, the Service remains available until the end of the paid period and no further charges are made.
• We do not refund partial periods or unused months, except where applicable law requires it or the charge resulted from our error, in which case we refund the amount overcharged.
• Before cancelling, the Customer may export their information (section 10).

8. Payments from the shop’s own customers

The Customer may connect their Mercado Pago account to send payment links to their customers. That relationship is between the shop, its customer and Mercado Pago; Phorlan is not a party to those payments, does not hold funds and does not take a commission on them. Mercado Pago’s terms and fees apply.

9. Notifications to end customers and third-party connections

• Phorlan may send data about the moments of an order (check-in, ready, delivery, reminders) to tools the Customer connects, such as respond.io or other messaging or automation platforms. Phorlan does not send WhatsApp messages itself; the Customer’s tool does, under its own terms.
• The Customer is responsible for having the consent or legal basis to contact their customers and for complying with the rules of the platforms they use (for example, WhatsApp Business policies).
• The end-customer portal shows the progress and photos of an order through a link generated by the shop. It shows no prices or internal diagnostics and expires after 90 days.

10. The shop’s information belongs to the shop

• Everything the Customer enters in Phorlan (customers, vehicles, orders, estimates, photos, documents) belongs to the Customer. Phorlan uses it only to provide the Service.
• The Customer authorizes us to store, process and back up that information and, when configured, to send it to the tools they connect.
• With respect to the personal data of the shop’s customers, the Customer is the data controller and Phorlan acts as a processor on the Customer’s behalf, as described in the Privacy Notice.
• The Customer may export their information from the Service or request it by email while the account is active and for 30 days after it ends.

11. AI-assisted features

Some features (building estimates from text or voice, reading a VIN from a photo, mapping columns on import, improving descriptions, dashboard suggestions) use third-party artificial intelligence models. Their output is a suggestion the Customer reviews before using it; Phorlan does not guarantee its accuracy. Each plan includes a number of monthly uses. Information sent to these models is not used to train them.

12. Acceptable use

The Customer agrees not to use the Service for unlawful purposes, not to attempt to breach its security or access other shops’ information, not to resell or sublicense it, and not to upload content that infringes third-party rights. We may suspend accounts that breach this section.

13. Intellectual property

The software, design, trademarks and content of the Service belong to Phorlan or its licensors. These terms transfer no rights over them; they only allow use of the Service while the subscription is active. The shop’s own marks and logos remain the shop’s.

14. Availability, backups and support

• We work to keep the Service continuously available, with maintenance announced when possible. We do not guarantee uninterrupted availability.
• We make daily backups of the database and files. This does not replace the Customer’s responsibility to export their information if they consider it necessary.
• Support is provided by email at info@phorlan.com on business days.
• When an account ends (by cancellation or non-payment), we keep its information for 30 days to allow reactivation or export; after that it may be permanently deleted, except what the law requires us to keep.

15. Limitation of liability

The Service is provided "as is" and "as available". To the extent permitted by law, Phorlan is not liable for indirect damages, lost profits or data loss arising from the use or inability to use the Service, nor for the conduct of connected third parties (payment processors, messaging platforms). Phorlan’s total liability to the Customer is limited to the amount paid by the Customer in the 12 months preceding the event giving rise to the claim.

16. Suspension and termination

We may suspend or terminate an account for non-payment, breach of these terms or risk to the security of the Service, notifying the Customer unless urgent. The Customer may terminate at any time by cancelling their subscription.

17. Changes to these terms

We may update these terms. Material changes are announced at least 15 days in advance by email or inside the Service. Continuing to use the Service after that date means you accept them. The date of the last update appears at the top of this page.

18. Governing law and jurisdiction

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Mexico City, waiving any other jurisdiction. Where translations of these terms exist, the Spanish version governs.

19. Contact

Questions about these terms: info@phorlan.com.